Accounting Services Terms
Last updated: 1 October 2026
These terms explain how Clearview Digital Accountancy Ltd provides accounting, tax and related services, what you can expect from us, and what we need from you.
Please read them alongside your Engagement Letter, Service Schedule and the information provided before you place an order.
1. About Clearview
Your service provider is Clearview Digital Accountancy Ltd, a company registered in England and Wales.
- Company number: 17047704
- Registered office: 26 Woodheys, Mersey Road, Stockport, England, SK4 3BJ
- Email: hi@cvdaccountancy.co.uk
- Telephone: 0800 056 1135
- Website: cvdaccountancy.co.uk
In these terms, “we”, “us” and “our” mean Clearview Digital Accountancy Ltd. “You” means the individual or organisation identified as our client in the engagement documents.
2. The documents that form your agreement
Your agreement consists of:
- These Accounting Services Terms.
- Your Engagement Letter, confirming our appointment and the client we act for.
- Your Service Schedule, specifying the work, relevant accounting or tax periods, responsibilities, fees and deadlines.
- Any additional terms expressly agreed before your order is accepted.
Our Payments, Cancellations & Refunds Policy provides further information about payment and cancellation arrangements.
Specific provisions expressly agreed in your engagement documents take priority over general provisions covering the same subject. They cannot remove mandatory legal rights or override binding information supplied to a consumer before purchase without a legally effective agreement.
An engagement for a company does not automatically include personal services for its directors, shareholders or associated businesses.
3. Placing an order and becoming a client
Submitting an online order is a request for us to provide the selected services. An automated order acknowledgement or payment receipt does not, by itself, confirm that we have accepted your appointment.
Before accepting, we will confirm the scope and fees, complete the required client acceptance checks, and ask you to agree to the engagement documents.
Your contract begins when we send written acceptance following these steps. Our confirmation will identify the agreed services and their start date. We will provide a copy of the agreement that you can retain.
If we decline your order, or you withdraw it before acceptance, we will refund any advance payment without undue delay, subject to any legal restriction on returning funds.
A consultation, enquiry or payment does not authorise us to submit a return or application without the necessary instructions and approvals.
4. Identity checks, authority and client acceptance
We must comply with applicable anti-money laundering and other legal obligations. We may therefore request identification, business ownership information, details of beneficial owners, and information about the purpose of our engagement or the source of relevant funds.
You must provide accurate information and notify us of relevant changes. Checks may be required both when you join and during our relationship.
We may be unable to start or continue an engagement if required checks cannot be completed, instructions are unlawful, or a conflict prevents us from acting.
The law may require us to disclose information to an appropriate authority and may prevent us from informing you about that disclosure.
Where necessary, you must authorise us to act with HMRC, Companies House or another relevant organisation. With your authority, we may contact your previous accountant to arrange professional enquiries and the transfer of relevant information.
5. Services included in your engagement
We provide the services expressly included in your agreed order and Service Schedule. Buying a plan does not automatically include every service advertised on our website.
Your Service Schedule will identify the following details, as relevant:
Service | Details to be agreed |
|---|---|
Limited Company Accounting | The company, accounting period, accounts preparation, Corporation Tax work and specific HMRC or Companies House filings included. |
Sole Trader Accounting | The business, accounting period, accounts preparation, tax work and whether the individual’s annual Self Assessment return is included. |
VAT Returns | The VAT registration covered, return periods, filing frequency, preparation responsibilities and submission arrangements. |
Payroll | The employer, employee or director numbers, pay frequency, payroll submissions and any agreed pension, year-end or additional reporting work. |
Self Assessment Tax Return | The individual, tax year, income sources and supplementary pages covered, together with preparation and submission arrangements. |
Company Formation | The proposed company, applicant, incorporation work and any registration fees or additional services included. |
VAT Registration | The application to be prepared and submitted, supporting information required and any agreed follow-up work. |
Company Closure | The specific closure procedure and filings included. Voluntary strike-off support does not include liquidation or insolvency services. |
Accountant Letters | The intended recipient, purpose, required wording, supporting evidence and any recipient-specific eligibility requirements. |
Bookkeeping, historical corrections, overdue filings, HMRC enquiries, appeals, specialist tax advice and additional reporting are included only where expressly agreed.
Our standard engagement is not an audit or assurance engagement. It does not appoint us to provide regulated investment advice or act as an insolvency practitioner.
We cannot guarantee that HMRC, Companies House, a lender or another third party will approve an application or accept a letter. We remain responsible for carrying out our agreed work with reasonable care and skill.
6. Our responsibilities
We will:
- Carry out the agreed services with reasonable care and skill.
- Explain material matters relevant to our work in clear language.
- Agree the information and approvals needed to complete the engagement.
- Work to agreed deadlines and notify you promptly of foreseeable difficulties.
- Raise material inconsistencies or missing information that we identify.
- Seek agreement before undertaking chargeable work outside the agreed scope.
Our advice depends on the facts provided and the law and practice applicable when it is given. Please contact us before applying advice to different circumstances or a later transaction.
Preparing accounts or returns does not provide the assurance of an audit and is not a guarantee that fraud or every error will be detected.
7. Your responsibilities and filing approvals
You must provide complete, accurate and timely records and tell us about relevant income, transactions, business changes and communications from tax authorities.
You must also:
- Respond to reasonable requests for information and clarification.
- Review drafts and tell us promptly about errors or omissions.
- Provide the authority and approvals needed for submissions.
- Maintain records required by law.
- Pay taxes, National Insurance, wages and other amounts owed to third parties when due.
We will agree information deadlines appropriate to the work. If records arrive late or are incomplete, we will explain the likely effect on delivery and discuss any additional work or revised timetable.
We will obtain the approval or standing authority appropriate to each filing. Silence alone will not be treated as approval of draft accounts or a tax return.
Your review and approval do not remove our responsibility to exercise reasonable care and skill. Equally, appointing us does not transfer your legal responsibilities as a taxpayer, director or employer.
8. Fees, payment options and discounts
Your order and engagement documents will state the services purchased, applicable quantities, total charges and payment dates.
Annual payment
Where you select annual payment in advance, the accounting plan receives a 10% discount against its undiscounted annual fee. Ongoing add-ons selected for annual payment in advance also receive the 10% annual-payment discount.
The calculation and total payable will be shown before you commit to the purchase.
Monthly payment
Where you select monthly payment, the agreed fee is collected according to the payment schedule. The annual upfront discount does not apply to monthly payments.
Additional services and quantities
Payroll charges may depend on employee numbers and pay frequency. Other fees may depend on return frequency, transaction volumes or the complexity of the agreed work. The relevant assumptions and charging basis will be recorded in your Service Schedule.
We will explain and agree charges for additional work before proceeding. Any statutory filing fees, software subscriptions or other third-party costs will be identified as included or additional before you commit.
VAT
VAT is not currently added to our own service fees. Quotations and order summaries will state the applicable tax treatment and total payable. Any future change affecting an existing agreement must be handled in accordance with the law and that agreement.
Payment arrangements
The available payment methods and recurring payment arrangements will be explained when you order. Any recurring collection requires the appropriate payment authorisation.
Cancelling a Direct Debit or card payment authority does not, by itself, end the service agreement or settle amounts properly owed. Your rights under the Direct Debit Guarantee and applicable payment protections remain unaffected.
9. Contract duration and renewal
Payment frequency and contract duration are separate matters.
Your order and Service Schedule will state whether monthly payments are instalments of an annual fee or payments for a monthly engagement. They will also identify the service period, any minimum commitment, renewal arrangements and notice requirements.
The accounting or tax period covered may differ from the dates on which preparation and filing work takes place. Those periods and responsibilities will be recorded expressly.
[TO CONFIRM: Set the contract duration for each plan, whether renewal is automatic or requires agreement, the notice period, and the financial treatment of early termination. Do not infer these terms from the annual or monthly payment label.]
Renewal charges and material changes will be communicated before you become committed to the renewed service.
10. Digital records, software and Making Tax Digital
Your Service Schedule will explain any software, access permissions and digital records required, who provides them, and whether their cost is included.
Where Making Tax Digital applies, we will agree responsibility for maintaining digital records and making the required submissions.
An annual Self Assessment service does not, by itself, include Making Tax Digital for Income Tax quarterly updates or software. These must be expressly covered where required.
Use the document-sharing and communication methods agreed with us. Notify us promptly if you suspect that an account or instruction has been compromised.
Where third-party software is involved, its terms may also apply to your use of that software. This does not remove our responsibility for the services we have agreed to deliver.
11. Confidentiality and personal information
We will protect confidential information obtained through our engagement.
We may disclose information with your authority, where necessary to deliver the agreed services using appropriate safeguards, or where disclosure is required or permitted by law or applicable professional obligations.
Our Privacy Policy explains how we handle personal information, including its use, retention, sharing and your rights.
Our data protection role depends on the activity concerned. Where we process personal data on your behalf as a processor, such as under some payroll arrangements, we will put the required data processing terms in place before that processing begins.
You must have an appropriate legal basis for providing personal information about employees, directors or other individuals to us.
12. Records and use of our work
Records and original documents that belong to you remain yours. Our internal working papers, methods and templates remain our property, subject to your legal rights.
We retain engagement records in accordance with applicable legal obligations and the retention arrangements described in our Privacy Policy.
You may use final deliverables for their agreed purpose, including providing accounts and returns to the relevant authorities. A report or letter prepared for a particular recipient or purpose must not be presented as assurance for a different purpose without further agreement.
You remain responsible for retaining the business and tax records that the law requires you to keep.
13. Ending or suspending an engagement
You may give notice by emailing hi@cvdaccountancy.co.uk. The effective date and financial consequences depend on your agreed engagement and any applicable statutory rights.
We may suspend or end an engagement for a material reason, including persistent failure to provide essential information, unpaid undisputed fees, unlawful instructions, unresolved conflicts, or an inability to meet legal or professional requirements.
Where circumstances allow, we will explain the issue and provide reasonable notice and an opportunity to resolve it. Immediate action may be necessary where continuing would be unlawful or otherwise prohibited.
On termination, we will confirm:
- The effective end date.
- Work completed and work still outstanding.
- Relevant upcoming deadlines and who will handle them.
- Any final charges or refund due.
- Arrangements for returning records and cooperating with a replacement accountant.
An annual advance payment is not automatically forfeited when an engagement ends. Any amount retained or charged must have a proper contractual and legal basis, taking account of work performed, applicable rights and the agreed charging structure.
[TO CONFIRM: Add the agreed calculation for early termination, including unfinished annual work, unused advance payments and the treatment of the annual discount. This must also match the Payments, Cancellations & Refunds Policy.]
14. Cancellation rights for consumers
A consumer is an individual buying services wholly or mainly outside their trade, business, craft or profession.
If you enter into a distance service contract as a consumer, you normally have until the end of 14 days after the day the contract is made to cancel without giving a reason.
Tell us through any clear statement, including by email or post using the details in section 1. Sending your cancellation before the deadline is sufficient. You may use the optional form below.
We will start services within this period only at your express request. If you then cancel, a proportionate charge for services supplied may apply where the legal requirements have been met.
You lose this cancellation right following full performance only if you requested the early start and acknowledged that consequence beforehand. Completing one task within an ongoing plan does not necessarily complete the whole contract.
Any refund due will be made without undue delay and within 14 days after cancellation notification, using the original payment method unless you agree otherwise, without a refund fee.
Your separate rights where services are defective remain unaffected. These can include requiring us to repeat or correct the service, or obtaining an appropriate price reduction where the law provides.
15. Responsibility and liability
We are responsible for our failure to deliver the agreed services with reasonable care and skill, including work performed on our behalf.
We are not responsible for loss caused solely by inaccurate or withheld information, your failure to meet an agreed obligation, or an independent third-party decision that we could not reasonably prevent. This does not excuse any contribution to the loss caused by our own breach or negligence.
Tax properly payable remains your responsibility. This does not exclude responsibility for avoidable additional penalties, interest or other loss caused by our failure to perform our agreed duties.
Nothing in our agreement excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.
16. Complaints
If something has gone wrong, contact Poya Zarori at hi@cvdaccountancy.co.uk, or use the telephone or postal details in section 1.
Please explain the issue and the outcome you are seeking. We will investigate and keep you informed of the response.
Our Complaints Procedure explains the process and any applicable external escalation options. Making a complaint does not prevent you from exercising your legal rights.
[TO CONFIRM: Identify any relevant professional body or alternative dispute resolution arrangements and align this section with the completed Complaints Procedure.]
17. Changes to an existing agreement
Publishing a revised version of these terms does not, by itself, change an existing engagement.
Changes to scope, fees or other material contractual provisions must be communicated and agreed, except where a change takes effect by law.
Where a legal change affects delivery, we will explain its practical effect and discuss any necessary adjustment. We will not use a general website update to impose retrospective charges.
18. Governing law and courts
The agreement is governed by the law of England and Wales.
For business clients, disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
Consumers retain any mandatory protections and rights to bring proceedings in their local courts that apply under the law. Nothing in this agreement restricts those rights.
Optional consumer cancellation form
Use this form only if you wish to cancel. You may instead send any clear cancellation statement.
Send to: Clearview Digital Accountancy Ltd
Email: hi@cvdaccountancy.co.uk
Address: 26 Woodheys, Mersey Road, Stockport, England, SK4 3BJ
Please cancel my/our contract for the following service:
Service:
Date ordered:
Customer name(s):
Customer address:
Signature(s), if submitted on paper:
Date: